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Terms and Conditions of Sale
- Goods remain the property of Mussekat Support until paid in full.
- The warranty period for new goods is 12 months.
I will fix or replace faulty products purchased from me,
subject to testing within 5-7 days.
- The manufactures of some goods sold by me, especially monitors, printers
and some scanners include 1-3 years on site warranty.
- However, it is the customer's responsibility to register their their purchase with
the supplier and to retain the receipt issued by me at the time of purchase.
- I can only exchange/refund these goods if they were faulty/damaged on unpacking
within 7 days of the date of sale.
- Otherwise, you will need to contact the manufacturer for a replacement.
- I operate a Return To Base warranty scheme whereby it is the customer's responsibility
to return faulty goods to me and bear the cost of this.
- If the goods are found not to have a fault, or where a fault has been caused
by damage sustained after the goods were purchased or through misuse or installation
of incompatible software or hardware, then a handling charge starting at £17.50
will be levied to correct the problem and the customer will be responsible for the
cost of returning the goods to them.
- The warranty on goods - either provided by me or the manufacturer - will become
void if the purchaser has modified, damaged or mistreated the goods in any way or
installed or connected incompatible software or hardware.
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Refunds and Liabilitiy:
- Refunds will only be made where the goods sold are faulty and a suitable replacement
isn't available, if returned within 7 days of the date of sale.
- A refund cannot be made where the product has been damaged or clearly mishandled and/or
where the packaging has been damaged or lost or 28 days has elapsed since the sale date.
- In any event, Mussekat Support will only be liable for the cost of
goods services purchased from me.
- I am not liable for damage caused to other equipment due to faulty
components supplied by me.
- Refund cannot be made on any type of software once the packaging has been opened.
- Refund cannot be made where software drivers and/or other components
or parts necessary for the operation of a product are NOT returned, or are
damaged or incomplete.
- Mussekat Support is not liable for carriage costs or loss of earnings in
returning faulty goods for exchange.
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Retainer packages and prices are as follows:
Support for goods supplied (hardware and software) for 1 year or
up to 10 hours (calculated as 'Ad Hoc') plus maximum 3 Onsite visits (where applicable).
This includes sorting out any hardware and MS application problems you may encounter.
Out of working Hours support is calculated
at 50% extra from 6pm to 10pm
and double from 10pm to 7am.
Additional hours will be charged at the applicable standard 'Ad Hoc' rate.
| Return to Base or telephone support for any area (maximum 10 calls) |
£75.00 |
| Onsite support - Area-1 (Up to 20 miles radius of Milton Keynes) |
£100.00 |
| Onsite support - Area-2 (Up to 35 miles radius of Milton Keynes) |
£150.00 |
Ad Hoc callout and/or work is charged as follows:
Support for systems not supplied through me or for products purchased 'warranty only'.
The charge encounter is calculated by adding 'Callout' (if used) plus time spent on the problem.
| Return to Base |
FREE |
| Standard Hourly rate. Billing is in units of 30 minutes
with a minimum charge of £15, regardless of the task.
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£30.00 |
| Ad Hoc callout in Area-1. |
£30.00 |
| Ad Hoc callout in Area-2. |
£45.00 |
You will receive the same professional service
from MusseKat Support,
whether you require 'Retainer' or 'Ad Hoc' support.
For more information e-mail sales@mussekat.co.uk
or call 07939 142 352
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